FAQ

General FAQ

Once you place an order, it takes up to 2 business days to process. Once your order has shipped, you will receive an email with tracking details.

You can cancel an order as long as the item has not shipped. You will receive an email when your order ships. In the event that the item has shipped, you have 4 days to return the item from the delivery date.

If you are not satisfied with your purchase, you have 5 days to initiate a return. TWH Line is non-returnable.

Seller FAQ

Listings can take up to 4 business days from receiving your item. If we need more information on your item, this could extend the listing time. Once your item has been listed, we will notify you.

We allow new and gently used. To be gently used, the item must be in stellar condition with minimal wear and zero imperfections or great condition with wear and 1-2 imperfections. Each item gets inspected through a strict process. Not all items will pass as sellable and any item can be returned should it not look like the photos from original inquiry.

We base the pricing off of the condition, retail price, and seasonality of the item. We always confirm the price with you before we list the item for transparency.

Since we are not a consignment store, we do not pay out on your item until it sells on our site. We use high quality images and detailed descriptions to showcase your product online as well as on social media to ensure your product is being featured. All items are held at TWH HQ for 90 days. Should your item not sell within that time, we ship the item back to you at no cost to you.

Klarna

Klarna is the smooothest & safest way to get what you want today, and pay over time.

To be eligible to use Klarna, you must:

  • Be a resident of the United States or its territories
  • Be at least 18
  • Have a valid card/bank account
  • Have a positive credit history
  • Be able to receive verification codes via text

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express), as well as checking accounts for ACH payments. Please note, prepaid cards are not accepted.

Klarna is currently available nationwide, except for New Mexico, Hawaii and US Territories (excluding Puerto Rico).

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:

  • In the Klarna app, go to Orders and select the order you want to cancel
  • Tap Report a problem or More and then Report a problem
  • Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.

Follow the store’s return instructions. Then, let Klarna know which items you have returned by reporting a return:

  • In the Klarna app, go to Orders
  • Select the purchase, or the items, you wish to return
  • Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated.

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” tab, and select “Payment Options.”

Klarna will email you if your payment is unsuccessful, and try one or more times to collect it. If they can’t collect it, it will be added to your next payment along with a late fee of up to $7.00. The aggregate sum of your late fees will never exceed 25% of your order value at the time of purchase.

Your credit score will not be impacted when you use Klarna payment products.

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.

Buyer FAQ

At this moment, we only ship to the 50 states within the U.S.

For the security of our customers, we do not ship to PO Boxes.

THE WIRE HANGER uses a third-party service as well as in-house authenticity agents to determine authenticity.

THE WIRE HANGER guarantees each item sold on our site is 100% authentic or your money back. If you believe your item is not authentic, email support@thewirehanger.com and we can look into the matter.