Shipping/Returns

Shipping

THE WIRE HANGER currently ships to all 50 states within the United States. We cannot ship to PO Boxes or APO addresses.

For all resale orders we ship UPS. At checkout you will be able to choose Ground or 2 Day.

For TWH Line we will ship USPS or UPS based on destination.

THE WIRE HANGER does not guarantee delivery dates as those are based on carrier constraints. THE WIRE HANGER is not responsible for delayed orders based on weather or mechanical issues. You must contact the carrier for any delivery related issues.

Returns

RESALE GOODS
We hope you love your new items but if not, we are happy to process a return within 5 (non-business) days of receiving the package. Return must be initiated within those 5 (non-business) days.

We will email you a return shipping label to print and add to the shipping package. Returns must be in a corrugated shipping box. You cannot use THE WIRE HANGER packaging or original designer package as the return package. Once we receive the return, it can take up to 3 business days to process the return for inspection. Once the return is processed, you will be notified of the return. From that date, refunds can take up to 3 business days depending on your financial institution. Please note, THE WIRE HANGER does add a 10% restocking fee for all returns.

Items must be returned unworn, unused, unwashed and in saleable condition. This included the attached original tags and boxes/packaging. Each return is compared to the listing photos so any item that has new imperfections or signs of wear will not be refunded. We will email you letting you know with next steps for getting your item returned. Customer is responsible for return shipping.

Refunds can be in the form of WIRE credit or original form of payment. Credits are added the same day the return is processed. Original form of payments refunds can take up to 3 business days based on the financial institute. You must contact your bank before reaching out on the status of return.

TWH LINE
Anything under TWH LINE is non-returnable.

Underwear & select swimwear is non-returnable.  These items will be listed non-returnable on product page.

Exchanges

Since each item sold on THE WIRE HANGER is unique, we do not offer exchanges. You can return the item for WIRE credit or back to the original form or payment.